On July 17, 2013 I was hit head on by a drunk driver. My 2008 Chevy Silverado was totaled. I was injured and taken via ambulance to the nearest trauma center. I contacted Esurance and filed a claim. First problem, I was bounced around to 3 different claims adjusters. The first adjuster, Sean **, informed me after 4 days, that he doesn't handle total losses. The second adjuster, Mahesh **, never did contact me. It turns out this person wasn't even in the office. I was told she was on vacation. Finally I was assigned to Cindy **, and that brings me to the biggest issue. Once Cindy ** began working on my claim, I was asked for the pay off amount from my credit union.
Shortly after, less than 2 hours, I was given a quote for the value of my truck.... Just a few dollars more than I owed. That seemed really fishy. Nationally recognized vehicle value estimation resources such as Kelly Blue Book and Edmunds .com value my vehicle at considerably more than I was offered. I tried numerous times to contact Cindy ** and ensure my vehicle was valued correctly. My truck was a 4x4 and the value I was quoted is on par for a 2x4. It has been 2 weeks since I tried bringing this to her attention, I have heard NOTHING! Lastly, since none of these claims adjusters handle personal injury and lost wages, I have yet to be able to file claims for those issues. Stay away from Esurance at all costs. Or it will cost you.
I was very pleased in the beginning with Esurance. Had a great rate for my vehicles but after about a month into my premium, I was informed by their underwriters people that I have 2 addiction adults living in my home according to their public listing. It was only my wife and I living in the house that was of age. So I called them to inform that there were no other adults living in the home. But they didn't want to hear that. They wanted me to add them to my policy. The last homeowner who they said was still living there had moved on to some other place but I was told by them that their listing was stating that they lived there. I was to provide them that person's information or my policy will be canceled. After going around and around with them on this, I decided to end my relationship with Esurance and go with another company with the same rate with better Customer service.
Approximately a month ago, a guy in my apartment building backed into my bike and knocked it over, causing $4,000 worth of damage. I ended up getting his insurance information (he has Esurance, I have Geico). After a month of the bike sitting in the shop, they had not received ANY form of payment whatsoever. Upon going to the shop, I was informed that Esurance was unable to get a hold of them telling me that they called 9 times before they had to fax something over saying "please call us!" That is so ridiculous. Anyway, I took it upon myself to call somebody (which I should not have to do) and was miraculously able to get a hold of somebody. The representative was rude, evasive and had no solutions or resolve for her insured hitting MY bike.
They gave a lot of answers such as "we'll cross that bridge when we get to it" and even suggesting that I go through MY insurance to fix my bike of the damage that was not my fault. They are terrible to say the least and after a month of it being in the shop and them sitting with their thumbs up their **, I have had enough. To top it off, they had the gall to leave me a voicemail telling me that they probably won't be able to cover it, as there is no proof of him hitting my bike. How would I have got his license number, Insurance policy number and name? I'm so fed up. Never deal with them, you will be left with having to do all the work yourself if they even pay it!!!!
I just called for a quote and beside the over high pricing ($1100 for full coverage) the Sales Rep was very Rude and also hung up on me. Not sure what type of customer service training you put your hires through but this was the worst experience ever. I will make it my business that NONE of my FAMILY nor FRIENDS have dealings with your company!!
By call, one lady gave me a price around $70/month, for 6 month car insurance. Then I received an e-mail which indicated around $110/month. I called them, but nobody tried to correct the mistake, they only wanted to explain they did right.
I have a 20 year old son who moved out of our household. I transferred the title of one our vehicles into his own name, and he had the car insured under his own name. In order to remove him from my auto policy, they said I needed to show proof of his new policy and proof he was no longer in our household. I both emailed this information and faxed this information at least 3 times in a period of 5 days. This entire process started on July 19, 2013.
After about 5 days of getting the runaround and not removing him, I just cancelled the policy and went with another insurance company that gave me a better deal anyway. On August 9, 2013, I get a call from an Esurance representative saying that they are sorry but they needed my son's consent to remove him from my policy? This is after my policy has been cancelled for about 18 days. This obviously is not good customer service at all. Now if you want to add someone to your policy, they will gladly take your money immediately.
Ok, so I switched to Esurance in January of this year because I thought I would save money and they were backed by Allstate. I purchased a newer vehicle in March and made sure I had FULL COVERAGE (that's needed in order to drive the car off the lot)! So on Monday there was a bad lightning storm and of course, my car is not directly hit by the lightning but it passed thru my car and fried the CPM and wires! So physically nothing is damaged, but the car will not start! I called customer service to put in a claim. Then I'm told by the claims adjuster that I might not be covered for "an act of nature event"!! Are you kidding me?!! I live in Florida and during the summer months that's all you get... And the occasional hurricane!
So now 3 days later I'm being told by the mechanic that with parts and labor it could run me in the thousands!! I've called Esurance over and over to get an adjuster out to the dealership where my car is, but all I get is vm and excuses!! If I want to get a rental, I have to pay out of pocket first!! Are you for real?!! So now I have to rely on friends and public bus in order to make it to work!! I can't believe I switched insurance companies only to be treated like..... nothing!! But they don't have a problem with taking the auto payment I have set up every month!! If this is not resolved soon, I'm screwed!!! Wow! A real savings I'm getting right now!
I switched to Esurance when I moved because my old company was local. I didn't have any claims and my policy automatically renewed after 6 months. It was about $80 more than the last 6 months. I called customer service and come to find out one of my discounts only applied to the first 6 months! I was not informed of this when I signed up for the policy. Also even though I had NO claims, there was an increase in claims in the state so MY policy went up! What a JOKE!! I should have gone with another company who was local and looked at me as an individual customer and not just as part of a group in the state. I want a policy that I can rely on not to change.
We were recently in an accident where the attending officer determined no one was at fault. The impact of the rear-end collision was less than 5 mph. There was no damage to their vehicle at all. All that happened to mine was lost 2 clips that hold my front bumper on. No tickets were issued. The officer on scene asked the occupants of both vehicles if everyone was ok and no one was hurt. The driver of the other vehicle had a C.D.L. license which I know from personal experience through friends and family that truck driving takes its toll on the neck and back. This person decided to seek medical attention after the fact and put a claim on our insurance stating that he suffered injuries due to the accident in which he told the attending officer to his face that he was alright.
This insurance company does not do a thorough investigation of its claims. It jacked my payments from 137.00 a month to over 240.00 a month. That's an over 100.00 increase on a vehicle that is 17 years old and cost me only 600.00 to purchase when I know people who have new cars and pay less for full coverage through the same company. My suggestion to anyone looking for insurance bypass this company. They will raise your rates and stick it to ya in the name of a buck!
I received a phone call from a supervisor after posting this review. She was able to help me and for that I give her a 5 star. However, it took me talking to four different people and getting nothing to get any sort of solution. Had I not posted this review, my issue would never been resolved. I feel the CSR's need to really step up and help the customer before the customer has no choice but to post a negative review to get any help.
Original Review
I have been with Esurance since March 2013. I switched to them because I was going to be saving $70 a month with the same coverage. That is where the good ends. Within a few weeks I received a call that my rate is going up because they reviewed my driving record. What they found is an accident that I was not at fault for nor did my insurance company at the time paid anything for. They upped my premium all because I filed a police report for the accident because the driver had originally fled the scene. After filing the police report, we got hold of the driver and we handled things ourselves. My insurance company didn't raise my premium at all for this but two years later Esurance is all because I filed a police report. So that really angers me. But it doesn't stop there.
On June 24 this year I was rear-ended and my car was totaled. A week later I got another vehicle and added it to my insurance. Since my total loss claim was still open, I had to pay for both vehicles when my payment was due on 7/10 for a total of $270 but would be reimbursed for my totaled car once the claim was finalized. I get an email that my payment would be $35 for August. Great right?!? Wrong. A week later, get an email that my payment is $132 which is now what my normal payment is going to be. So where is my credit?!? This company gives you nothing but the runaround and lies and ups your premium for ridiculous reasons! I definitely do not recommend. Spend the extra money on another company. It will be worth it in the long run.
My car was rear ended. Filed a claim via the internet. Wasn't sure how this was all going to work via the internet. The process was easy. Then received an email from Claims asking for more info and asked to schedule a time to meet with a repair shop on their list. Once I did, I was informed by the rep that they would waive my deductible and cut the check to the auto repair shop. I asked if they could cut the check to me instead of taking it to their repair shop who I was not familiar with. She said it would not be an issue and said the check would go out in the mail that day.
A few days pass and she emails me to tell me that the other company is disputing the accident and she will be placing a hold on the check. So of course, everything she told me was NOT true. She never sent the check out, when she said she would. I thought the claim was approved based on her call that they would waive my deductible and cut the check for the repairs. Now I’m told it could take a few more days. When just last week, it was going to take a few days... How many days is a few days? Unsure of what to believe...
I talked to Esurance about getting a quote and changed insurance companies after I received a good price on a quote. After I switched I quickly became aware that everything you may need they will charge you extra for. Really do your research on them. I changed to them and nothing changed on my driving record or negatively in my life. Only thing was that I upgraded cars to a newer one.
About a month before my first renewal they gave me an email saying they would not renew me. I called and asked why and was even told nothing I did but they changed their underwriting policies and would no longer cover me. I lost all my loyalty discounts with the other company and had to go back to them to save mere dollars a month. I feel stupid and warn you to do your research and think real hard about if you want to take a chance with this company. Even with Allstate backing them they are scammers. In mind Allstate has a bad name not.
I made my payment last Friday like always, and was told Monday my policy was cancelled for non-payment. I checked with my bank, and Esurance took the money out on Friday. When I talked to customer service, they told me my policy was cancelled and they knew nothing about the payment they took. The manager I talked to said that IF I deserve a refund, I'll get one in the next month. So, don't waste your time or money with this company.
Esurance is a joke! They use trickery and lie. One person tells you one thing and another tells you something else. Premiums went up after they were supposed to go down after 6 months. Cancelled the car I sold and added a new one. The old one didn't get taken off, so I was charged for insurance on a car I didn't even own. Every dealing I've had with them has been a bad experience. Seems like they don't know what customer service is. I canceled my insurance today and will be insured with someone after I finish this. Save your time and money and buy insurance somewhere else! Do business with another company.
When I started with Esurance, my rates were great; but as a broke, single mom, I had to lower my coverage because I couldn't afford $130 a month anymore. I dropped my coverage, but now, less than 6 months later, my rates have increased and I'm back to $130 a month - but with less coverage! RIDICULOUS! I'll be leaving soon.
I have had a policy with Esurance on a couple vehicles over the past few years. I was generally happy with them until recently. For a short while, I was going without a vehicle, which means there was no need for insurance. Prior to that, it was an Esurance policy. Upon resuming mobility, I contacted Esurance again and bought a policy. Enter the first complaint. During the phone conversation, I was told by the rep that after six months of continuous coverage (again) through Esurance, my premium would go down. That was a lie. There were no accidents at all. Nothing whatsoever for them to claim as a reason for the uptick.
Being aggravated by that, I told them to cancel the policy. As I was shopping around, I actually called Esurance again just to see. At that point, they came down on the quote to nearly match my previous one (still not what they promised, but whatever). I bought the policy on the day my previous one was done. The rep said that there was nothing wrong with that as it fell within some sort of window they have. Today, however, I got an email stating they were raising my premium substantially. The email said that proof of prior coverage wasn't provided!
First, I told them repeatedly who my prior insurer was - THEM! The rep at the time seemed to get that, but apparently not. Second, they now are claiming there was no window. They are liars and thieves. Avoid them like the plague. This is the first of a year's worth of reviews and/or contacts to try and dissuade people from falling victim to this pathetic, irritating, downright immoral company. Now I just need to think up a catchy website name.
Since the day I purchased my car, I was with Esurance even though the bait and switch on the monthly pricing... I went in for a hysterectomy and thought it came out every month. As soon as I got the letter in the mail saying my policy had been cancelled, I called in and explained. They were just fine with taking a new down payment and restarting my coverage. Then yes, I admit, less than a week later I hit a deer. I didn't total the car or anything, but I understood their concern. But I was not a new customer. I sent them all the information and proof of the time I hit the deer. They contacted the witness, etc. The bid came in to fix the car. They said it has to go to special investigations. I wasn't worried.
Then I received an email that the gal handling my claim would be out July 1-8. Okay, but she left me with the investigator's number, which I then called today (July 2nd) to check on status. It seems he is out of the office until the 8th as well. The claims lady who took my call was very rude and asked for proof of my hospital records. She said it could be 2 weeks before anyone even looks at my claim because they are backed up... That puts the claim approval at about a month and then however long it takes to fix the car, while I have 2 kids and live in the middle of nowhere without a car!!!
I called my doctor. She is more than happy to write them a letter with my dates of hospital admission (hysterectomy ended with an infection so I was in the hospital for almost 3 weeks). I told her everything and she was shocked... I will tell everyone I know to STAY FAR, FAR AWAY from ESURANCE!!!
This company is the perfect example that evolution can reserve. Run by monkeys who give you different responses each time you call, refuse to put in any effort and add things to your policy after you purchase to make the premiums unrefundable. They are a complete NIGHTMARE!!! Pay a little more and go to another insurance company. In the long run, it will save you money.
So I signed up with Esurance a few months ago. They ran my driving record and gave me a very good quote. Two months later, my insurance premium went up US$40 per month on top of what I already paid. I called them and they said they had updated driving record but I had no accidents or tickets after I signed up. I agreed to pay more money and moved on. The next month, my premium went up US$60 more!!! I finally got tired of them and cancelled my policy 4 days before my next month started (month to month policy). They were supposed to give me some money back since I cancelled my policy 4 days before my coverage period ended but instead, they pulled $123.58 out my bank account a few days after. I called the company looking for answers to this matter but they were not able to give me a good explanation other than my policy is being reviewed by some agents. This company is a joke in my opinion and I wouldn't recommend anybody getting insurance through them.
I added a car and the person I talked to when I added it told me my premium had gone down. The next day, I dropped my other car and I was told I had a credit on my account. When I logged in to my account, I had a balance and a late fee of $73. So my new car premium was lower but for having 2 cars for 13 hours on my plan cost me $73 because the person that said I should have a credit failed to finish all changes on my plan and it cost me, and a late fee on top of that!!
On June 6, a Thursday morning, my car got smashed by a semi truck. I filed my claim and then it took me calling every day till Monday to get a hold of somebody. When I did get someone on the phone, I found out nothing has been done since I called in the claim. The person working on it is out until Wed. They sent someone out Thursday, the 13th, to look at the car. Then it took them several more phone calls and days for them to contact my finance company to pay off the balance of the loan. Now it is Tuesday, the 18th, and still no call from them about my claim or when I will see a check for loss of wages. So now, it is going on 13 days. I foresee this taking another two weeks before I get any sort of check back. Stay away from this company. I am switching back to my old insurance provider.
The very next day after I posted a review, I got a call from Esurance. They sent out my check last Wednesday. I received it on Friday - super fast. I am happy with it.
On the 5th on June, I picked up some gas for my BMW at Cefco gas station in Temple, Texas on Central. Now this gas station have a convenience store where the parking spots are very close to the pumps. As I was ready to move out, I saw a guy jump in his girlfriend's car, drop the case of drinks on the seats and as he did, the vehicle back-up light came on and the vehicle was backing out. So at that time, I did step on my brake and pushed my horn continually. But he just came and hit the LH front of my car that cost 2560 dollars damage.
The guy said, "I'm sorry, I did not see you," and he gave me his DL number and name, and his girlfriend's insurance information. Now here in Texas, we have a law; when the damage limit not that big, you do not have to report the accident. So we left from the place and I went to my insurance agent's office and we did file a report from there to the Esurance agent. We did send an accident report too and my wife was in the car so I do have a witness. But they said when they called me that I have to ask my insurance for the repair cost, and they had a million reasons why. And just from the very first moment when they called me the first time and what kind of questions they did ask, I told my wife, "These guys do not want to pay."
They are crooks. So guys, the big Esurance company owned by Allstate is no good. I told them I need a written statement and I will present it to State Board of Insurance.
I had a car accident on May 23. I tried to reach them more than 15 times per day. The total loss adjuster did not pick up my phone and did not even call me back. I used another phone to call her. She picked up immediately. Now they canceled my rental car. The adjuster is on vacation. She left her manager's phone number which is not working. I tried to send an email to the manager but no response. They took my old car and cancelled my rental car. But they do not process my payment. OMG, what can I do now?
I was involved in an accident on April 24 where an Esurance insured rear-ended my car when I was at a complete stop. I took it to their recommended body shop who took a month to repair the damages but as of today, June 11, I still do not have my car detailed. I still haven't even been contacted regarding the loss of wages or my pain and suffering claim. This company is a joke and having worked in an insurance company in the past, this type of service would have never been tolerated there. Suggestion for people that were injured by an insured with Esurance is to contact your own insurance company and let them deal with the reimbursement from Esurance. I would never buy insurance from this provider and if they are a part of Allstate as they claim to be, then Allstate should be ashamed of themselves.
A few years ago I filed a claim with Esurance for a one vehicle accident. I called the claims department and they told me to take my car to a repair facility. While my car was being repaired, I had to get a rental which I had coverage for the rental (I thought). Well my car got repaired and the day I took the rental back, I had to pay for the rental. The repair shop said my claim was under investigation. Several days later I got a call from Esuarance. They proceed to ask me what happened.
Finally, about a month later, I got a letter from Esuarance saying they were not going to pay my claim and that it was fraudulent. These people are a joke as insurance providers go. I had never filed a claim with any insurance company before. Also if someone was committing insurance fraud, they would get their entire vehicle fixed. Not just one side. So now today I got a letter from a collection company wanting $6000. Stay away from Esurance. They really do take advantage of people.
I signed up with Esurance 4 months ago. I switched policies after buying a new car. I originally had 2 cars on this policy. I sold a car, went online to delete a car and the website always kicked me off. By the time I was able to call in and delete the car, the phone representative stated she was having the same problems with the website kicking her off, and she was not able to delete the car either. I was then told she would escalate the issue and I would receive an email once the car was deleted. I didn't receive an email until over a week later. I was also charged over $100 more than my original policy. It’s very disturbing that they conduct business like this! I will not renew my policy with Esurance when it expires.
I shop for new Auto Insurance quotes every 4-6 months to help ensure I always receive the best prices available. In the past, any time I received quotes from Esurance, I was able to choose month-to-month payments, as paying nearly $1,000 in one lump-sum is virtually impossible for most people to do. Today, I was excited to see that my quote with Esurance is a much better price/value than my current auto insurance company. However, when attempting to checkout, I was unable to change from pay-in-full to month-to-month payments. What's going on Esurance? You're losing customers (myself and my mother, at a minimum, as we both received better quotes from you than either of our current companies)!
We have had Esurance for several years starting in 2002... I had an accident in 2011, and Esurance was great. They took the bill directly from my husband's checking account. My husband is only home one day a week and never checks his checking account. We have switched email providers, so the last insurance card we had was from 2008, even though I called several times to get a new email put on my account...
I got in an accident and called to report a claim, to be told my policy has expired in February of 2012. I said, "No, there must be a mistake. You take money out of my husband's checking account each month." She couldn't give me any more info, so I hung up and called my hubby. He called and talked, and they said, "Your policy was cancelled in 2012 for non-payment." He said, "You take it directly out of my account." They could not explain to us why they just stopped taking the money out without notifying us or our finance company...so for the last 16 months, we have been driving with no insurance...
Weird thing is, I and my hubby had been stopped, and when ran for insurance, it came back good. I don't understand this company, how they can just stop taking money out after doing it for 10 years and not informing us... DO NOT - AND I REPEAT - DO NOT USE THIS COMPANY, EVEN IF YOU MUST PAY MORE. They will start you out at a good price, but they raise it every month... I have several friends who also have Esurance, or should I say they had it; they are in the process of switching. Again, if you are smart, you will not use this company. They are a huge rip-off.
I posted a review on this site 3 days ago regarding my awful experience I had with Esurance. The day I wrote the review, I was contacted by a supervisor for customer service. I returned her call the next day and she informed me that she had seen my review and investigated my account. She told me she had pulled the recorded call from my first initial call and that I was indeed told my premium would go down and that she apologized that I was misinformed. She was very helpful and reversed all the fees I was being charged for cancelling my policy and had the money refunded to my account.
I was glad that they contacted me to resolve the issue. I just wish that customer service was more like this. I appreciate them looking into this even after I cancelled my policy (since it was never looked into before) and I may decide to return to Esurance in the future.
Dealing with eSurance right now. It's been 6 weeks since the accident and I've heard from an adjuster 1 time, stating that they would get back to me with information on how to get the car repaired.
ReplyDeleteThe accident was their insured driver's fault, not mine. It's actually impossible to talk to anyone at eSurance. My attorney is getting ready to file a lawsuit against their adjuster to make him quit dragging his feet, and go to the state insurance board to file complaints against eSurance.
I feel for anyone that has to deal with them. I had to go buy a new vehicle because they canceled my rental, have a wrecked car sitting in my driveway that's costing monthly insurance premiums, and a claim open with eSurance that I seriously doubt is ever going to get addressed without having to sue their employees on a personal basis.
They act nice but they don’t help at all, honestly disappointing. I’ve been going back and forth trying to get my tow fee money they promised to repay and they just push you to sign documents without handling the situation bad customer service.
ReplyDelete